Refund policy

1. Order Accuracy & Quality Guarantee

If there is an issue with your order, we want to make it right. Please inspect your order upon delivery and contact us immediately if:

  • You received the wrong item,

  • Your order arrived damaged,

  • A product is missing,

To help us resolve the issue quickly, please email hello@cakeslice.ca within 24 hours of delivery, including:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

2. Refunds & Replacements

Due to the perishable nature of our products, we do not accept returns. However, we may offer one of the following solutions, depending on the situation:

  • Replacement of the product

  • Store credit

  • Partial or full refund (approved on a case-by-case basis)

Refunds are processed to the original payment method within 3–7 business days after approval.

Wildlife & Animal Damage
Once an order has been delivered, we are not responsible for damage caused by wildlife, pets, or other animals. This includes but is not limited to squirrels, birds, raccoons, or similar animals. Orders damaged or removed by wildlife after delivery are not eligible for replacement or refund.

3. Order Cancellations

Because we prepare orders in advance, cancellations must follow these guidelines:

  • Standard items (cake slices, ready-made cakes):
    Cancellations are accepted within 2 hours of placing your order.

  • Custom cakes or large orders:
    Cancellations must be made at least 48 hours in advance.
    After this time, the preparation may have already begun, so refunds may not be possible.

4. Delivery Issues

We are not responsible for:

  • Incorrect delivery information provided by the customer

  • Deliveries left at the door that are damaged due to weather, pets, theft, or delay in retrieval

  • Courier delays beyond our control (traffic, weather, road closures)

However, we will always try our best to assist you if a delivery issue arises.

5. Allergy & Dietary Disclaimer

Please review all product descriptions carefully before purchasing. While we offer some dietary-friendly options, all of our products are prepared in a facility that may handle: nuts, dairy, gluten, soy, and eggs.
We cannot offer refunds for reactions related to allergens not disclosed to us.

6. Contact Us

If you have any concerns or questions regarding your order, please contact us at:

13285570 CANADA INC o/a Cake Slice
📧 hello@cakeslice.ca
📞 +1 888 546 1610
We’re here to help and ensure you have a great experience with us.